{"id":2,"date":"2025-07-17T17:02:24","date_gmt":"2025-07-17T15:02:24","guid":{"rendered":"http:\/\/tickets.injuv.gob.cl\/gti\/?page_id=2"},"modified":"2026-01-08T17:15:10","modified_gmt":"2026-01-08T20:15:10","slug":"inicio","status":"publish","type":"page","link":"https:\/\/tickets.injuv.gob.cl\/gti\/","title":{"rendered":"Inicio"},"content":{"rendered":"\n<h4 data-wp-context---core-fit-text=\"core\/fit-text::{&quot;fontSize&quot;:&quot;&quot;}\" data-wp-init---core-fit-text=\"core\/fit-text::callbacks.init\" data-wp-interactive data-wp-style--font-size=\"core\/fit-text::context.fontSize\" class=\"wp-block-heading has-text-align-center has-fit-text\">Plataforma de Tickets &#8211; INJUV<br>Recomendaciones para el ingreso de ticket:<\/h4>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">(1) Al seleccionar el Tipo de Ticket, le desplegar\u00e1 las opciones disponibles, para cada una de ellas.<\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">(2) El archivo adjunto, en caso de que usted lo requiera, debe tener un m\u00e1ximo de 10 MB.<\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">(3) Se priorizar\u00e1n los casos en el siguiente orden:<\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\"><strong>(a) Incidente o Error. (b) Requerimiento o Solicitud. (c) Consulta o Informaci\u00f3n.<\/strong><\/p>\n\n\n\n<br>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-fe48e5de wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link has-text-align-center wp-element-button\" href=\"https:\/\/tickets.injuv.gob.cl\/gti\/ingreso-funcionarios\/\"><strong>INGRESE SU TICKET<\/strong> <strong>AQU\u00cd<\/strong><\/a><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<br>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-8f761849 wp-block-group-is-layout-flex\">\n<p class=\"wp-block-paragraph\"><strong>Glosario:<\/strong><\/p>\n<\/div>\n\n\n<p>\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Hardware: <\/strong>Conjunto de aparatos f\u00edsicos de una computadora.<\/li>\n\n\n\n<li><strong>Software:<\/strong> Conjunto de programas, instrucciones y reglas inform\u00e1ticas para ejecutar ciertas tareas en una computadora.<\/li>\n\n\n\n<li><strong>Incidente o error:<\/strong> Evento no que interrumpe o afecta la calidad o funcionamiento de servicios, sistemas y\/o equipamiento TI.<\/li>\n\n\n\n<li><strong>Requerimiento o Solicitud: <\/strong>Petici\u00f3n para habilitar, modificar, agregar, eliminar un servicio\/sistema\/equipamiento\/perif\u00e9rico.<\/li>\n\n\n\n<li><strong>Consulta o Informaci\u00f3n: <\/strong>Solicitud de aclaraci\u00f3n y\/o entrega de informaci\u00f3n de TI.<\/li>\n<\/ul>\n\n\n\n<br>\n\n\n<\/p>\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-fe48e5de wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-text-align-center wp-element-button\" href=\"https:\/\/tickets.injuv.gob.cl\/gti\/wp-content\/uploads\/2026\/01\/Manual-de-Usuario-PLATAFORMADETICKETS.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">MANUAL EN PDF DE USO DE LA PLATAFORMA<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Plataforma de Tickets &#8211; INJUVRecomendaciones para el ingreso de ticket: (1) Al seleccionar el Tipo de Ticket, le desplegar\u00e1 las opciones disponibles, para cada una de ellas. (2) El archivo adjunto, en caso de que usted lo requiera, debe tener un m\u00e1ximo de 10 MB. (3) Se priorizar\u00e1n los casos en el siguiente orden: (a) [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/tickets.injuv.gob.cl\/gti\/wp-json\/wp\/v2\/pages\/2","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tickets.injuv.gob.cl\/gti\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tickets.injuv.gob.cl\/gti\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tickets.injuv.gob.cl\/gti\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tickets.injuv.gob.cl\/gti\/wp-json\/wp\/v2\/comments?post=2"}],"version-history":[{"count":14,"href":"https:\/\/tickets.injuv.gob.cl\/gti\/wp-json\/wp\/v2\/pages\/2\/revisions"}],"predecessor-version":[{"id":137,"href":"https:\/\/tickets.injuv.gob.cl\/gti\/wp-json\/wp\/v2\/pages\/2\/revisions\/137"}],"wp:attachment":[{"href":"https:\/\/tickets.injuv.gob.cl\/gti\/wp-json\/wp\/v2\/media?parent=2"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}